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Whimsical, Unique, and Always Chic
Frequently Asked Questions
What is your exchange and return policy?
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If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
Items purchased online may be returned or exchanged within 30 days of purchase. Items returned or exchanged must be unwashed and unworn, with the price tag still attached.
*ALL SALE ITEMS ARE FINAL SALE. NO EXCHANGES OR RETURNS*
Where is everything made?
Our collection is made from 100% natural cotton. Every garment is block printed by hand and dyed in small batches by skilled artisans in India, celebrating time-honored traditions and minimizing waste.
By producing in limited runs, we avoid overproduction — a major issue in fast fashion — and ensure that each piece you wear is as thoughtful as it is beautiful. Our hand-dyeing process uses low-impact dyes and reduces water usage compared to mass production methods.
We believe sustainability is about respect: for the earth, for craftsmanship, and for the people behind each stitch.
What is your shipping policy?
"Full refund" is for the price of the merchandise only, and does not include shipping. The cost of returning items to the store for refund or exchange is the responsibility of the customer; if the return is a result of our error (you received an incorrect or defective item, etc.), we will pay for return shipping costs. There is no additional shipping fee charged when the exchanged item(s) is shipped out to the customer.
Please package and return items to:
Snappy Turtle, Attn: Returns, 1319 N Federal Hwy, Delray Beach, FL 33483.
Include your name and order number in the return package, and whether you are requesting a refund or an exchange.
How should I wash and dry?
To keep your Mary Marshmallow pieces looking their best, we recommend machine washing on cold with like colors and a gentle detergent. For longevity and to preserve the beauty of the hand-dyed fabric, hang to dry whenever possible. If you prefer, you can also tumble dry on a low, gentle setting. Avoid bleach, and feel free to use a warm iron if needed to smooth out any wrinkles. Treat your garments with care, and they’ll stay beautiful for years to come.